Partnering with Elevated Trades has been a game-changer for our plumbing business. The onboarding process was quick and smooth, and the processes and technologies they implemented have made our team more organized and efficient.
Would you like to learn more about the services we offer? Ready to get started with a complimentary strategy meeting? We’d love to hear from you! Click the button below to contact the Elevated Trades team today!
Delivering exceptional customer service is the cornerstone of building lasting relationships. When customers are satisfied, they not only return for more business but also spread the word to their family, friends, and broader network, bringing in valuable referrals.
At Elevated Trades, we understand the critical role that customer service plays in the success of your business. That’s why we work closely with your customer-facing staff to implement processes and technologies that enhance their efficiency and job satisfaction. By making their work easier, we help ensure that your customers receive the top-notch service they deserve, keeping them happy and loyal.
Customer Service - Services & Solutions
CRM System
Setup
Client Retention
Strategies
Online Scheduling
Systems
Communication
Tools
Customer
Onboarding
Training &
Development
Detailed Summary of Services
- Implement and customize your CRM system for tracking customer information and contact preferences, managing leads, and monitoring service histories.
- Our team provides thorough training to you and your team, once your CRM system has been implemented.
- Please ask about our recruiting and virtual assistant service options if you need ongoing support with your CRM system!
- Develop personalized follow-ups, loyalty programs, and instructions for customers to write a review on Google Business, Facebook, Yelp, and more.
- Analyze customer data to identify retention opportunities and customer appreciation initiatives.
- Establish automated follow-up emails and regular communications about new services, seasonal maintenance reminders, and upsells.
- Implement or optimize scheduling tools for seamless booking and real-time updates.
- This includes automatic reminders for both your clients and service team.
- Integrate scheduling systems with existing calendar and dispatch tools for better staff and customer access.
- Offering an option for customers to book a service online will lead to more appointments for your business, along with minimizing overbookings or missed appointments.
- Implement chatbots, SMS/text message notifications, and email automation.
- Keep customers informed with timely updates on appointments, invoices, and seasonal service reminders.
- Automated and digital communication tools will reduce miscommunication and enhance customer engagement.
- Implement an online paperwork system, making it easy for new customers to enter their information and service request needs.
- This system will be integrated with your online scheduling system and CRM program, to reduce manual and duplicate entries.
- Establish automated system workflows to send welcome emails, instructions, and helpful resources ahead of their service.
- With paperless recording keeping, all documents will be stored in a secure location that can be accessed anywhere, from any device.
- Now, you and your team are enabled with real-time customer information whether you are at the office, on the road, or at a job site.
- Let’s enable your team with phone and email scripts to handle income customer requests with ease.
- We’ll guide your customer-facing staff through any new processes or systems we establish, making sure our ahnd-off goes smoothly!